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About the NAEA

The National Association of Estate Agents is dedicated to the goal of professionalism within high street estate agency. Our aim is to reassure the general public that by appointing an NAEA member to represent them they will receive in return the highest level of integrity and service in both sales and lettings. Each NAEA member, and there are in the region of 10,000 nationwide, is bound by a vigorously enforced Code of Practice and adhere to professional Rules of Conduct, failure to do so can result in heavy financial penalties and possible expulsion from the Association.

The NAEA has consulted with and supports the Government with its initiative to speed-up the House buying and selling process with introduction of a Sellers Information Pack (SIP), possibly to include a Home Condition Report and has both assisted in and is monitoring closely the pilot scheme currently underway in Bristol.

The NAEA supports the Ombudsman for Estate Agents (OEA) and has encouraged all members to join at the earliest opportunity. One in three high street estate agents is now a member of the scheme which guarantees further consumer protection giving the Ombudsman a mandate to independently adjudicate in disputes between member agencies and consumers.

The NAEA also supports the new National Approved Lettings Scheme (NALS) recently launched by the Government's Housing Minister. The aim of the scheme is to bring some 250,000 empty properties in the UK into the rental sector and encourage landlords to let their properties through professional agents who are members, each of whom will offer an effective complaints procedure and a client money protection scheme. The Association believes that the NALS kite mark will be recognised as a benchmark of good practice by all landlords who seek the assurance that they are dealing with a competent lettings and management agent.

The purchase, sale or rental of your home is too important to trust to a cowboy estate agent. You owe it to yourself to be professionally advised and looked after. Insist on checking the standing of your Agent before confirming the appointment and donít be afraid to walk away if you are in any doubt. Look for the NAEA logo.

Graham Harris FNAEA

NAEA President

May 2000


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